Terms and Conditions
GENERAL INFORMATIONS RESERVATIONS
To ensure prompt confirmation, please supply us with the following details: total pax, arrival and departure dates, flight number, hotel preference and types of room needed.
Your detailed order should be directed to:
To ensure prompt confirmation, please supply us with the following details: total pax, arrival and departure dates, flight number, hotel preference and types of room needed.
Your detailed order should be directed to:
Java sales office:
Gardenia Estate Block G29, Jl. S. Parman, Pakis, Banyuwangi –East Java – Indonesia
Phone +62 333 416950 or +62 333 7745081/ Fax: +62 333 41950
Gardenia Estate Block G29, Jl. S. Parman, Pakis, Banyuwangi –East Java – Indonesia
Phone +62 333 416950 or +62 333 7745081/ Fax: +62 333 41950
Borneo sales office:
Jl. Gerilya 369. Gg. Ampera, Kumai Hulu – Pangkalan Bun, Central Borneo – Indonesia
COMMUNICATIONS
Quotation and confirmation will be sent to you by fax, telephone or email. We will do our best to respond your questions within 2 - 24 hours.
RATES
Rates are quoted net in US dollars. Rates are subject to change with or without prior notice. Any telex, fax, or telephone expenses incurred will be debited to your Account.
PAYMENTS
We request maximum 30% deposit of the total tour cost at least 15days before clients' arrival in Indonesia. and send by PAYPAL SYSTEM or WESTERN UNION or BANK TRANSFER. The balance must be paid in cash (RUPIAH) on your arrival date or pick up service
CANCELLATIONS
We will charge 25% for cancellation fee from the amount that you sent if you sent cancellation a week after sending deposit payment
TRANSFERS
Include carriage, porterages, meeting service, and assistance. Service is by private car or motor coach.
SIGHTSEEING AND PACKAGE TOURS
All sight-seeing and package tours include entrance fees, performances, meals as shown in the programs and transportation services by private car, jeep, motor coach, truck, boat, or canoe. Requests for guides proficient in languages other than English should be made in advance and are subject to availability.
HOTELS
Most Hotels charge 21% for tax and service. Reconfirmation and full reservation details should be received by hotels at least 30 days before the arrival for group bookings during the regular seasons and 45 days during the high season. For individual reservations, reconfirmation should be received at least 10 days before arrival for regular and high seasons. In case reconfirmation is not made, the room will be automatically released to prevent cancellation fee charges.
RESPONSIBILITY
BROMO TOURS only acts as an agent for hotels, transport companies, carriers or contractors. We are not liable for any loss, injury or damage to any person or his property ; delay, or change in itinerary, which are beyond our control. We reserve the right to change or cancel a program with or without advance notice if it is in the best interests of all concerned.